How it works
How AI customer service works, end to end
Connect your channels, point the AI at your business, and it starts handling conversations the same day. You stay in control of tone, booking rules, and when it escalates to a human.
Connect your channels
Link WhatsApp, SMS, Instagram, Facebook Messenger, your website chat, and email. One agent, one inbox, no separate per-channel tools to stitch together. Opt-in and consent capture are set up as you connect each channel.
- WhatsApp Business API with templates and opt-in
- SMS with TCPA consent and STOP handling
- Instagram and Messenger DMs
- Web chat widget and shared email inbox
Train it on your business
Point the AI at your FAQs, product catalog, booking rules, and tone of voice. It learns to answer like your best teammate, in your brand voice, in every language your customers write in.
- Upload FAQs, docs, and policies
- Set booking rules and availability
- Define tone and escalation rules
- Choose what it can and cannot do
It handles conversations and escalates
The agent answers questions, qualifies leads, books appointments, and upsells 24/7. It discloses it is an AI, honors opt-outs, and hands off to a human with full context whenever a conversation needs one.
- Answers, qualifies, books, upsells
- Logs every contact to the CRM
- Discloses AI on every reply
- Escalates with full context, never a dead end
See it for yourself
Watch the agent answer on any channel
Pick a channel and a real customer message, and see the same AI reply on brand, take the action, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.