MessageAgent
How it works
WhatsApp Instagram DM Messenger SMS Web chat Email Omnichannel customer service Customer service automation AI support agent AI sales chatbot Lead qualification Unified inbox Business messaging platform Appointment booking Conversational AI platform Customer service chatbot Shopify chatbot Chatbot pricing AI customer service software Gorgias comparison Missed call text back Appointment reminder software Automated text reminders Best appointment reminder software Respond.io comparison AI leasing agent Automotive chatbot Real estate chatbot Patient appointment reminder software Ecommerce customer service software Business texting service Best customer service software Salesforce chatbot Car dealership AI agent Zendesk AI pricing Thryv pricing Birdeye pricing Weave pricing Agentforce pricing EliseAI pricing Freshdesk pricing Gorgias pricing Tidio pricing AI customer service agent pricing
E-commerce Small business Real estate Healthcare / clinics SaaS Travel & hospitality Home services Restaurants Insurance Car dealerships Dental practices Property management Med spas Law firm Gym and fitness studio Salon and spa Education All →
Features
Intercom alternative Zendesk alternative respond.io alternative Tidio alternative Gorgias alternative Wati alternative Freshdesk alternative Kustomer alternative ManyChat alternative Drift alternative Front alternative Help Scout alternative Podium alternative Agentforce alternative
Security Pricing Blog

How it works

How AI customer service works, end to end

Connect your channels, point the AI at your business, and it starts handling conversations the same day once onboarded. You stay in control of tone, booking rules, and when it escalates to a human.

We're onboarding new workspaces in small batches right now.

1

Connect your channels

Link WhatsApp, SMS, Instagram, Facebook Messenger, your website chat, and email. One agent, one inbox, no separate per-channel tools to stitch together. Opt-in and consent capture are set up as you connect each channel.

  • WhatsApp Business API with templates and opt-in
  • SMS with TCPA consent and STOP handling
  • Instagram and Messenger DMs
  • Web chat widget and shared email inbox
2

Train it on your business

Point the AI at your FAQs, product catalog, booking rules, and tone of voice. It learns to answer like your best teammate, in your brand voice, in every language your customers write in.

  • Upload FAQs, docs, and policies
  • Set booking rules and availability
  • Define tone and escalation rules
  • Choose what it can and cannot do
3

It handles conversations and escalates

The agent answers questions, qualifies leads, books appointments, and upsells 24/7. It discloses it is an AI, honors opt-outs, and hands off to a human with full context whenever a conversation needs one.

  • Answers, qualifies, books, upsells
  • Logs every contact to the CRM
  • Discloses AI on every reply
  • Escalates with full context, never a dead end

See it for yourself

Watch the agent answer on any channel

Pick a channel and a sample customer message, and see the same AI reply on brand, take the action, and hand off to a human in one tap.

Conversation Console
Example output
Channel
Pick a customer message

Tap a customer message above. The same AI agent replies on , in your brand's voice.

AI is typing…
AI assistant
Action card auto-handled
Intent
Action
CRM

Handed to a human teammate

They pick up with the full conversation and context carried over. No dead ends, no repeating.

Sample conversation, not customer data.

Ready in a day, not a quarter

Just your work email, no credit card. We're onboarding new workspaces in small batches right now.