AI SUPPORT AGENT
AI support agent and AI customer service agent for every channel
A single AI agent for customer support that answers, resolves, and escalates across every channel.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human teammate
They pick up with the full conversation and context carried over. No dead ends, no repeating.
Sample conversation, not customer data.
An AI support agent, sometimes called an AI customer service agent, is only as good as the context it carries and the channels it covers. MessageAgent is one AI agent for customer support that works across SMS, WhatsApp, Instagram, Facebook, web chat, and email, with shared memory so it never asks the customer to repeat themselves.
It resolves questions in your brand's voice, looks up the details it needs, and escalates to a human with the full thread when judgment is required. Disclosure and handoff are built in, so customers always know they can reach a person.
What you get
Everything one AI agent handles
Shared memory, no repetition
The agent remembers the customer and the conversation across channels, so nobody has to re-explain their issue when they switch from chat to email.
Resolves, not just deflects
It answers the real question, completes the action, and confirms the outcome, rather than pushing customers to a help article.
Always discloses it is AI
Every conversation makes clear the customer is chatting with an AI assistant, with a human one tap away, by design and by law.
Escalates with full context
When a person is needed, the agent hands the whole thread to a teammate so the customer never starts over.
On-brand, on-policy replies
Trained on your FAQs, products, and tone, the agent stays accurate and consistent instead of improvising answers.
One flat price
A predictable subscription instead of $0.99 to $2.00 per resolution, so a busy week never produces a shock invoice.
Conversation Console
Try it on every channel
Pick a channel and a sample customer message, and watch the same AI agent reply on brand, take the action, log it to the CRM, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human teammate
They pick up with the full conversation and context carried over. No dead ends, no repeating.
Sample conversation, not customer data.
Common questions
AI support agent questions
How is this different from a chatbot that deflects to articles?
MessageAgent resolves the actual question and completes the action, with shared memory and CRM context, rather than pointing customers at a help center.
Can a customer always reach a human?
Yes. The agent discloses it is AI and either the customer or your team can hand off to a person at any moment, with the full conversation carried over.
How accurate are its answers?
It is trained on your FAQs, products, and policies and answers in your brand voice. When it is unsure, it escalates to a teammate on rules you set.
How is it priced?
A flat, predictable subscription, not per resolution. Carrier and Meta message fees are passed through at cost with no markup.
What is an AI support agent?
An AI support agent is software that holds a real conversation with your customers, understands what they are asking, and completes the resolution across your messaging channels, rather than firing back a scripted reply. A good one is trained on your business, discloses that it is AI, and hands off to a person when a case needs human judgment.
What is the difference between an AI support agent and a chatbot?
A traditional chatbot follows a fixed decision tree and deflects to help articles; an AI support agent reasons over your content and customer context to answer the actual question and complete the action. The agent carries memory across channels, so a customer who starts in web chat and follows up by email never has to repeat themselves.
How much does an AI customer service agent cost?
Pricing usually runs one of two ways: a flat monthly subscription, or a per-resolution charge of roughly $0.75 to $2.00 each time the AI closes a ticket. Per-resolution looks cheap until a busy month multiplies it. MessageAgent plans are flat, from $79 to $499 a month, with carrier and Meta message fees passed through at cost.
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells across every channel, in one inbox.
Discloses AI · compliant · human handoff built in
We're onboarding new workspaces in small batches right now.