AI SUPPORT AGENT
AI support agent that works across every channel
A single AI agent for customer support that answers, resolves, and escalates across every channel.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
An AI support agent is only as good as the context it carries and the channels it covers. MessageAgent is one AI agent for customer support that works across SMS, WhatsApp, Instagram, Facebook, web chat, and email, with shared memory so it never asks the customer to repeat themselves.
It resolves questions in your brand's voice, looks up the details it needs, and escalates to a human with the full thread when judgment is required. Disclosure and handoff are built in, so customers always know they can reach a person.
What you get
Everything one AI agent handles
Shared memory, no repetition
The agent remembers the customer and the conversation across channels, so nobody has to re-explain their issue when they switch from chat to email.
Resolves, not just deflects
It answers the real question, completes the action, and confirms the outcome, rather than pushing customers to a help article.
Always discloses it is AI
Every conversation makes clear the customer is chatting with an AI assistant, with a human one tap away, by design and by law.
Escalates with full context
When a person is needed, the agent hands the whole thread to a teammate so the customer never starts over.
On-brand, on-policy replies
Trained on your FAQs, products, and tone, the agent stays accurate and consistent instead of improvising answers.
One flat price
A predictable subscription instead of $0.99 to $2.00 per resolution, so a busy week never produces a shock invoice.
Conversation Console
Try it on every channel
Pick a channel and a real customer message, and watch the same AI agent reply on brand, take the action, log it to the CRM, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Common questions
Questions about ai support agent
How is this different from a chatbot that deflects to articles?
MessageAgent resolves the actual question and completes the action, with shared memory and CRM context, rather than pointing customers at a help center.
Can a customer always reach a human?
Yes. The agent discloses it is AI and either the customer or your team can hand off to a person at any moment, with the full conversation carried over.
How accurate are its answers?
It is trained on your FAQs, products, and policies and answers in your brand voice. When it is unsure, it escalates to a teammate on rules you set.
How is it priced?
A flat, predictable subscription, not per resolution. Carrier and Meta message fees are passed through at cost with no markup.
Explore more
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells across every channel, in one inbox.
Discloses AI · compliant · human handoff built in