AI CHATBOT FOR ECOMMERCE
AI chatbot for e-commerce that answers, recovers carts, and upsells
One AI that answers order questions, recovers carts, and upsells across every channel.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human teammate
They pick up with the full conversation and context carried over. No dead ends, no repeating.
Sample conversation, not customer data.
Your store fields the same questions a hundred times a day across a half-dozen channels: where is my order, do you ship to Canada, can I exchange this, is it back in stock. MessageAgent puts one AI on all of them, in your brand's voice, around the clock, so shoppers get an instant answer instead of leaving an abandoned cart.
The same AI brain follows the customer from an Instagram DM to a text to email, qualifies the buying-ready ones, recovers the carts that stalled, and offers the right add-on at the right moment. When a VIP or a tricky refund needs a person, it hands off with the full thread.
How it helps
Built for e-commerce teams
Answer order and shipping questions instantly
Order status, tracking, shipping times, returns policy, and sizing, answered in seconds on whatever channel the shopper used, day or night.
Recover carts and lift average order value
The AI follows up on stalled checkouts and suggests relevant bundles or add-ons in conversation, so more carts close and each order is worth more.
One inbox across every storefront channel
WhatsApp, Instagram, Messenger, SMS, web chat, and email all land in one thread with shared memory, so a shopper never has to repeat themselves.
Day to day
What the agent handles
- Answer "where is my order?" with live tracking and shipping status
- Recover stalled checkouts with a timely, on-brand nudge
- Upsell relevant bundles and add-ons inside the conversation
- Handle returns, exchanges, and "is it back in stock?" requests
- Escalate VIP shoppers and disputes to a human with full context
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human teammate
They pick up with the full conversation and context carried over. No dead ends, no repeating.
Sample conversation, not customer data.
Common questions
Questions from e-commerce teams
Can it pull real order and tracking info?
Yes. Point it at your store and order data and it answers "where is my order?", shipping times, and return status with the actual details, then escalates anything sensitive to a teammate with the full thread.
Will it feel pushy when it upsells?
No. It only suggests genuinely relevant add-ons in the flow of a real conversation, and it always discloses it is an AI assistant. A shopper can ask for a human at any point.
What is an ecommerce chatbot?
An ecommerce chatbot is an AI assistant that answers shopper questions, recovers stalled carts, and upsells across your store's channels. A modern one holds a real conversation, pulls live order and shipping details, and completes the action, rather than pushing customers to an FAQ page, then hands off to a person for VIPs and disputes.
How do chatbots help ecommerce businesses?
They answer the high-volume questions instantly, "where is my order?", returns, sizing, and stock, so shoppers get help before they abandon. Beyond support, they recover stalled checkouts with a timely nudge and suggest relevant add-ons in conversation, which lifts both conversion and average order value while your team focuses on the hard cases.
Can a chatbot recover abandoned carts?
Yes, and it is one of the highest-return uses. The AI follows up on a stalled checkout in the channel the shopper prefers, answers the objection that stopped them, a shipping cost, a sizing doubt, a discount question, and offers to complete the order in the same thread. Because it is conversational, it recovers carts a generic email sequence would miss.
How much does an ecommerce chatbot cost?
Plans typically run $79 to $499 a month for a growing store, depending on channels, conversation volume, and seats. The pricing model matters more than the sticker: tools that charge per resolved conversation make a flash-sale spike unpredictable. MessageAgent is flat, with carrier and Meta message fees passed through at cost, so a busy month never spikes the bill.
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells, in one inbox.
Discloses AI · compliant · human handoff built in
We're onboarding new workspaces in small batches right now.