UNIFIED INBOX
Unified inbox software for every messaging channel
Every customer conversation, on every channel, in one shared inbox with AI working alongside your team.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Unified inbox software should give your team one place to see every conversation and one history per customer, no matter how they reached out. MessageAgent brings SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email into a single shared inbox, with an AI agent working right alongside your people.
Because the AI shares one brain and CRM, a customer who emails today and texts tomorrow is one continuous thread, not two disconnected tickets. Your team sees the whole story and picks up exactly where things left off.
What you get
Everything one AI agent handles
Every channel in one thread
SMS, WhatsApp, Instagram, Facebook, web chat, and email all land in one shared inbox, so your team stops switching between tools and tabs.
One history per customer
A customer who emails today and texts tomorrow is a single continuous thread with full context, not two disconnected tickets.
AI works alongside your team
The AI drafts, answers, and resolves in the same inbox your agents use, so handoffs in either direction are seamless.
Shared so nothing slips
Teammates see assignments and conversation status in one place, so messages do not fall through the cracks between people or channels.
Lightweight CRM built in
Contacts, tags, and channel are captured on every conversation, so the inbox doubles as a living record of each customer.
Clean handoff with context
When the AI escalates, the full thread is right there for whoever picks it up, never a transfer that loses the story.
Conversation Console
Try it on every channel
Pick a channel and a real customer message, and watch the same AI agent reply on brand, take the action, log it to the CRM, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Common questions
Questions about unified inbox
Which channels feed into the inbox?
SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email, all unified into one shared thread per customer.
How does it keep one history per customer?
One brain and one CRM mean every message from a customer, across any channel, links to the same continuous thread and contact record.
Does the AI work inside the same inbox as my team?
Yes. The AI answers and resolves in the shared inbox your agents use, so handing a conversation either way carries full context with it.
How is it priced?
A flat, predictable subscription per plan, not per resolution, with carrier and Meta message fees passed through at cost with no markup.
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells across every channel, in one inbox.
Discloses AI · compliant · human handoff built in