OMNICHANNEL CUSTOMER SERVICE
Omnichannel customer service software with one AI brain
One AI brain that serves every customer across SMS, WhatsApp, Instagram, Facebook, web chat, and email.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Omnichannel customer service software should do more than collect channels in one screen. MessageAgent runs one AI agent across SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email, so the same persona, with shared memory, follows each customer when they switch from a text to an email to a DM.
Stop stitching together a WhatsApp tool, a chat widget, a help desk, and a social inbox. One AI answers, qualifies, books, and upsells in your brand's voice, then hands off to a teammate with full context the moment a person is needed.
What you get
Everything one AI agent handles
One brain across every channel
The same AI persona, with shared memory and CRM context, follows each customer across all six channels instead of starting cold on every new message.
One inbox, not five tabs
Every conversation from SMS to email lands in a single unified inbox so your team never juggles separate tools or loses context between channels.
Answers, qualifies, books, and upsells
It does sales and support: resolving questions, qualifying inbound leads, booking appointments, and offering relevant add-ons, 24/7.
Clean human handoff
When a conversation needs a person, the AI escalates to a teammate with the full thread and context carried over, never a dead end.
Compliance built in
AI is disclosed on every chat, SMS honors STOP and prior-express consent, and WhatsApp opt-in plus approved templates are managed for you.
Flat, predictable pricing
A flat monthly subscription instead of $0.99 to $2.00 per resolution, with carrier and Meta message fees passed through at cost with no markup.
Conversation Console
Try it on every channel
Pick a channel and a real customer message, and watch the same AI agent reply on brand, take the action, log it to the CRM, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Common questions
Questions about omnichannel customer service
Which channels does it actually cover?
SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email, all in one inbox, with the same AI persona and shared memory following the customer across them.
How is this different from a help desk that bolts on channels?
Most suites are support-led and add AI as a per-resolution meter. MessageAgent is AI-native and one-brain by design, doing sales and support across every channel for a flat price.
Will customers know they are talking to an AI?
Yes. MessageAgent discloses it is an AI assistant on every channel by default, and either the customer or your agent can hand off to a human at any moment.
How long does it take to go live?
Connect your channels, point it at your FAQs, products, booking rules, and tone, and it starts answering. Most teams are live the same day.
Explore more
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells across every channel, in one inbox.
Discloses AI · compliant · human handoff built in