Intercom pricing plans, Intercom bot pricing, Intercom Accelerate plan pricing and the Intercom chat competitors worth comparing

Intercom, which renamed itself Fin in May 2026, charges $29 per help desk seat a month and $0.99 per resolved outcome, with a 50-outcome monthly minimum. Copilot is $35 per user a month and the Pro add-on starts at $99 a month. Teammates on third-party help desks carry no seat cost. Pricing is USD only.

A five-seat team is $145 a month in seats before any AI usage. Add the 50-outcome minimum at $0.99 and the floor is about $195 a month. At 500 resolved outcomes the same team pays roughly $640 a month, because the outcome line grows faster than the seat line as volume rises.

Yes, especially if you want one AI agent across SMS, WhatsApp, Instagram, Facebook DM, web chat, and email with shared memory, and a flat price instead of paying per resolution. Intercom remains a strong help-desk-centered choice; MessageAgent is built omnichannel and AI-native from the ground up.

Intercom charges roughly $29, $85, and $132 per seat per month for Essential, Advanced, and Expert on annual billing, plus $0.99 for every resolution its Fin AI closes. MessageAgent is a flat, predictable subscription with no per-resolution meter, and carrier and Meta message fees are passed through at cost with no markup.

Yes. Salesforce signed a definitive agreement on June 15, 2026 to acquire the company, now named Fin and formerly Intercom, for approximately $3.6 billion. Fin's team and technology are set to power Agentforce, and the deal is expected to close in the fourth quarter of Salesforce's fiscal 2027. Pricing is unchanged for now.

The company renamed itself Fin in May 2026, taking the name of its AI agent product, to signal that the AI agent rather than the help desk is now the center of the business. Most buyers still search for it as Intercom, and the two names refer to the same company.

Fin bills one outcome per conversation across four types: a resolution, a procedure handoff, a disqualification, or a qualification. Resolutions, procedure handoffs, and disqualifications are $0.99 each; qualifications are $9.99 each. A conversation simply passed to your team without an outcome is not charged.

Seats are $39, $99, and $139 per seat per month for Essential, Advanced, and Expert on monthly billing, or $29, $85, and $132 on annual billing. Fin outcomes are $0.99 on top, with a 50-outcome monthly minimum when running Fin on a third-party help desk. Copilot is $29 per agent annually or $35 monthly.

For qualification-heavy work, yes. Fin charges $9.99 every time it qualifies a prospect, so a business screening 200 leads a month pays about $1,998 for that alone before seats. MessageAgent includes qualifying, disqualifying, booking, and upselling in a flat subscription regardless of how many leads come through.

Yes. Intercom offers a 14-day free trial with no credit card required, including unlimited Fin outcomes during the trial and no seat minimums. Early-stage startups can also apply to its program for a steep discount plus a year of Fin, though eligibility rules apply.

It depends on your shape. Zendesk and Freshdesk are the enterprise help-desk alternatives, Gorgias the ecommerce one, Help Scout and Front the simple shared-inbox picks, Tidio and Crisp the budget web-chat options, and respond.io the WhatsApp-first choice outside the US. MessageAgent is the alternative for teams whose customers message on SMS, WhatsApp, Instagram, and Messenger rather than opening tickets.

Intercom prices its bot per outcome rather than per message or per seat. Fin bills $0.99 for a resolution, a procedure handoff, or a disqualification, and $9.99 each time it qualifies a lead. A conversation passed to your team with no outcome is not charged, and there is a 50-outcome monthly minimum when Fin runs on a third-party help desk.

Because you pay on two axes for the same conversation. Seats are billed per person on your team at $29 to $132 each annually, and Fin is billed per conversation it closes. The better the AI performs, the more resolutions it produces and the higher the invoice, so costs often rise in the month your support metrics improve.

Free tiers exist across the category, but for a business handling real volume they usually cost more once per-conversation AI charges or seat limits kick in. The better question is which billing model matches you: avoid per-agent pricing if your team is growing, and avoid per-resolution metering if your conversation volume is. MessageAgent is flat from $79 a month with the AI included.

Accelerate is a retired legacy plan name, not something you can buy in 2026. Intercom publicly sells Essential, Advanced, and Expert, with Fin metered separately. Accounts on the old plan were migrated to a current tier, and reps occasionally still use the word for a custom enterprise bundle, so treat any quote headed Accelerate as bespoke and ask for the underlying per-seat and per-resolution rates.