PODIUM PRICING
Podium pricing plans: Core at $399, Pro at $599, and the AI, SMS and phone fees on top
Podium prints two plan prices and a fee schedule, and caps its AI by usage with no published overage rate. Every line below was read off the live pricing page, then added up.
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Podium costs $399 a month on Core and $599 a month on Pro, and Signature is custom priced. We read podium.com/pricing in a full browser on 18 September 2026 from a United States connection, and those two numbers are printed on the plan cards next to a Talk to Sales button. They are the base, not the bill. The same page lists a $5 monthly 10DLC fee per US location, $5 a month for every phone number past the 5 or 15 included, $15 a month for high-volume messaging on Core, Podium Phones at $30 per user per month ($25 from the fifth user) and a $500 network optimization fee per location.
The AI is where the published numbers stop. Podium says you can add its AI Employee, branded Jerry, to any plan, and prints no price for it. Its own FAQ caps AI Messaging at 1,500 segments a month and Voice AI at 300 minutes a month, with overages billed at then-current rates that are not on the page. So a single-location business on Core with three phone users starts at $494 a month and $6,428 in year one before any AI add-on or overage. If you mainly need an AI that answers, qualifies and books across text, web chat and the social inboxes, MessageAgent is a flat $79, $199 or $499 a month with the AI included on every plan.
Side by side
Every price Podium publishes, and every line it leaves to the sales call
Read first-hand from podium.com/pricing on 18 September 2026 in a full browser, served to a United States visitor. The plan cards and the comparison grid are drawn by JavaScript, so a plain text scrape of the page shows no prices at all. That is why some write-ups report that Podium stopped publishing prices. It has not.
| Line on the bill | What Podium publishes | What to do about it |
|---|---|---|
| Core plan | $399 per month, Talk to Sales | Treat it as the base for one location, then add the fees below |
| Pro plan (marked Best Value) | $599 per month, Talk to Sales | Only worth it if you use the AI Concierge, routing or the larger text allotments |
| Signature plan | Custom pricing. Adds AI Scheduler, AI Salesperson and AI Marketer | Ask for the number in writing next to the Core and Pro rates |
| AI Employee (Jerry) | Add on AI Employee to any plan. No price shown | Get the monthly rate and the overage rate before the demo ends |
| AI usage caps | AI Messaging 1,500 segments a month, Voice AI 300 minutes a month | Overage is billed at then-current rates, which are not published |
| Bulk message credits | 250 a month on Core, 500 on Pro. Expire monthly, no rollover | At the limit you cannot send bulk texts until next month |
| Phone numbers | 5 included on Core, 15 on Pro, then $5 a month each | Count tracking numbers and locations before you pick a plan |
| High-volume carrier-verified messaging | $15 a month on Core, included on Pro | Needed once you text at volume; add it to any Core estimate |
| 10DLC fee | $5 a month per US location | Includes 3 segments per second and 2,000 T-Mobile messages a day |
| Podium Phones seats | $30 per user a month for 1 to 4 users, $25 for 5 or more | Phone users are billed on top of the plan, not inside it |
| Network optimization fee | $500 per location | A one-off charge tied to Phones; multiply by location count |
| Automations cap | 4,000 segments per location a month, up to 1,000 of them MMS | Review requests and reminders draw on this allowance |
| Contract term and renewal | Not published on the pricing page | Ask the term, the notice window and the renewal increase |
| MessageAgent | Flat $79, $199 or $499 a month. 1,000, 5,000 or 20,000 AI conversations included | Carrier and Meta fees passed through at cost. Get started today |
The line that decides most Podium bills is the one without a number: AI usage past 1,500 segments or 300 voice minutes. Everything else on the page can be added up before you talk to sales. That one cannot, so it is the first thing to get in writing.
What you get
Everything one AI agent handles
Podium does publish its prices
Core is $399 a month and Pro is $599 a month, printed on the plan cards and again at the top of the comparison grid, with Signature marked custom pricing. The cards are drawn by JavaScript, so tools that read the page as plain text see no numbers and report that Podium hides its pricing. Read in a browser on 18 September 2026, the rates are there, along with a detailed fee schedule most competitors never print.
What the extra $200 on Pro actually buys
Pro costs $200 a month more than Core. Part of that gap has a published price: Pro includes the $15 high-volume messaging line and ten more phone numbers, worth $50 at $5 each. That is $65 of the $200. The other $135 pays for the AI Concierge, AI Reputation Specialist, AI call summaries, automatic lead routing, lead capture forms, surveys and 250 more bulk credits, none of which Podium prices separately.
A realistic year-one floor for one location
Core plus three Podium Phones users plus the 10DLC fee is $399 + $90 + $5 = $494 a month, or $5,928 a year, and the $500 network optimization fee brings year one to $6,428. Pro with five phone users is $599 + $125 + $5 = $729 a month and $9,248 in year one. Neither figure includes the AI Employee add-on or any usage overage, because Podium publishes a price for neither.
The AI is capped by usage, with no overage rate
Podium lists its limits in the Scope of Use answer on the pricing FAQ: AI Messaging includes 1,500 segments a month, Voice AI 300 minutes, Phones 1,000 minutes per user and Automations 4,000 segments per location. Each overage is billed at then-current rates. None of those rates is published, so the only uncapped part of a Podium bill is the part you cannot price.
What 1,500 AI segments means in conversations
A text segment holds up to 160 standard characters, or 153 when a message spans several segments. If the AI sends five segments in a typical lead conversation, 1,500 segments covers about 300 conversations a month. At ten segments it covers about 150, or roughly five a day. Busy dealerships and home service firms can pass that in the first week of a promotion.
Fees that multiply by location
Two lines are explicitly per location: the $5 monthly 10DLC fee and the $500 network optimization fee, and the Automations allowance is counted per location too. Podium does not say on the page whether the plan price itself is per location, and it notes that pricing may vary by industry, partnerships, integrations, volume and carrier fees. A five-location group should ask for a written quote that shows each of those lines separately.
Where the phone seat price breaks
Podium Phones costs $30 per user for one to four users and $25 per user from five. Four users cost $120 a month and five cost $125, so the fifth seat adds only $5. If you are at four phone users and considering a fifth, the marginal cost is small. Signature shows discounts available on the Phones plan instead of a rate.
Where Podium is the stronger buy
Podium is a lead conversion suite, not only a messaging tool. It bundles Google and Facebook review management, payments and text to pay, a VoIP phone system with desk phone discounts and more than 200 integrations. If you want reviews, payments and phones from one vendor with a customer success manager, a messaging-only product will not replace all of that, and the $399 base can be fair value.
Where a flat AI subscription fits instead
If the job is answering, qualifying and booking across SMS, WhatsApp, Instagram, Facebook Messenger, web chat and email, you are paying Podium for a suite in order to use one part of it, and the AI part is the unpriced, capped one. MessageAgent Growth is $199 a month with 5,000 AI conversations included and all channels, with carrier and Meta fees passed through at cost.
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Pick a channel and a sample customer message, and watch the same AI agent reply on brand, take the action, log it to the CRM, and hand off to a human in one tap.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human teammate
They pick up with the full conversation and context carried over. No dead ends, no repeating.
Common questions
Podium pricing questions
How much does Podium cost per month?
Podium costs $399 per month on the Core plan and $599 per month on the Pro plan, as printed on podium.com/pricing on 18 September 2026. Signature is custom priced. On top of the plan, expect a $5 monthly 10DLC fee per US location, $5 for each extra phone number and $30 per Podium Phones user, so most single-location bills land above the base price.
How much does Podium cost?
The published base is $399 a month for Core and $599 a month for Pro. A single location on Core with three phone users pays $494 a month, and $6,428 in the first year once the $500 network optimization fee is added. The AI Employee add-on and AI usage overages are extra and are not priced on the page.
What are the Podium pricing plans?
Podium sells three plans: Core at $399 a month, Pro at $599 a month and Signature at custom pricing. Core covers the lead conversion inbox, review management with AI responses and basic automations. Pro adds the AI Concierge, AI Reputation Specialist, AI call summaries and lead routing. Signature adds AI Scheduler, AI Salesperson and AI Marketer plus multi-location tools.
How much does Podium AI cost?
Podium does not publish a price for its AI Employee. The pricing page says you can add AI Employee, branded Jerry, to any plan, and routes you to a demo. Some AI features are included by tier: AI review responses on Core, the AI Concierge on Pro and the AI Salesperson on Signature. AI Messaging is capped at 1,500 segments a month, with overages at unpublished rates.
What is Podium SMS pricing?
One-to-one text messages are unlimited on every plan. Bulk marketing texts use credits: 250 a month on Core and 500 on Pro, expiring at month end with no rollover. Every plan pays a $5 monthly 10DLC fee per US location, and Core pays $15 a month for high-volume carrier-verified messaging, which Pro includes. Extra bulk credit packs are sold through your customer success manager.
How much are Podium Phones?
Podium Phones costs $30 per user per month for one to four users and $25 per user per month for five or more, on both Core and Pro. Signature lists discounts instead of a rate. There is also a $500 network optimization fee per location. Each phone user includes 1,000 minutes a month, with overage at Podium rates that are not published.
What is the Podium network optimization fee?
It is a $500 fee per location that Podium lists alongside Podium Phones on its pricing page. The page does not describe it as recurring, so ask your rep to confirm it is a one-time charge and whether it applies if you do not buy Phones. For a multi-location business it scales directly, so five locations means $2,500.
What is the Podium 10DLC fee?
It is $5 a month per US location, charged on every plan. Podium says the base fee includes 3 message segments per second and up to 2,000 T-Mobile messages per day per location. 10DLC is the carrier registration system for business texting on ordinary 10-digit numbers, and most business texting vendors pass through some version of this charge.
What happens if I hit my Bulk Messages limit?
Podium says that once you reach the monthly Bulk Messages limit you cannot send any more bulk messages until the start of the following month. You can raise the limit by contacting your customer success manager. Credits expire at the end of each month and do not roll over, so an unused allowance in a slow month is simply lost.
What is the difference between Podium Core and Pro?
Pro costs $200 a month more and adds the AI Concierge, AI Reputation Specialist, AI phone call summaries, automatic lead routing, lead capture forms, surveys, 500 bulk credits instead of 250 and 15 phone numbers instead of 5. It also includes high-volume messaging, which is $15 a month on Core. About $65 of the gap covers lines Podium prices separately.
Is Podium pricing per location?
Partly. The $5 10DLC fee, the $500 network optimization fee and the 4,000-segment Automations allowance are explicitly per location. The page does not say whether the $399 or $599 plan price is per location, and it notes that pricing varies by industry, partnerships, integrations and volume. Multi-location businesses should get every line quoted per location in writing.
Does Podium have a free trial?
No free trial is published. Every plan card on the pricing page shows Talk to Sales, and the other calls to action are Watch a demo and Get a demo. There is no self-serve checkout. If you want to test Podium before committing, ask for a defined pilot period with a clear exit in the order form.
Does Podium require a contract?
The pricing page does not state a contract term, a notice period or a renewal increase. Because every plan is sold through a sales call, those terms are set in your order form. Ask for the term length, the cancellation notice window and the renewal uplift before signing, and keep them in writing.
Is Podium worth the cost?
It can be if you use most of the suite. At $399 to $599 a month plus fees you get review management, payments, a phone system, texting and lead routing in one place. If you mainly need an AI that answers and books leads across channels, you are paying for a suite to use one part of it, and that part has unpublished overage rates.
What is a cheaper alternative to Podium?
For AI lead response and booking across SMS, WhatsApp, Instagram, Facebook Messenger, web chat and email, MessageAgent costs a flat $79, $199 or $499 a month with 1,000, 5,000 or 20,000 AI conversations included and carrier fees passed through at cost. It does not include review management, payments or a phone system, so compare it with the part of Podium you would actually use.
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