CHATBOT FOR LAW FIRMS
Chatbot for law firms: a law firm chatbot that runs client intake and books consultations
Answer every prospective client the minute they reach out, run the intake questionnaire, and book the consultation, without a word of legal advice.
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Legal marketing is expensive and legal intake is where most of it leaks away. A prospective client who has just been rear-ended, served, or laid off does not wait. They fill in three contact forms, message two firms on Facebook, and retain whoever calls back first. Your intake coordinator is on another call, it is 7pm on a Friday, and the case you paid $300 in ad spend to generate goes to the firm down the road that answered in ninety seconds. MessageAgent answers on your website, by text, on Facebook and Instagram, and by email, the moment the message lands.
It runs the same intake questionnaire your staff already uses. Where did the incident happen, when did it happen, have you already retained counsel, is the matter in a state we are licensed in. It records the answers, flags the ones that clear your criteria, books the consultation against a real calendar, and pushes the transcript to your intake team so nobody re-asks a question the person already answered. It also does the part that matters most in this practice: it never gives legal advice, never predicts an outcome, never quotes a settlement value, and never suggests an attorney-client relationship exists. It discloses that it is an AI assistant on every conversation, and the second someone starts describing the merits of their matter it hands off to a human with the full thread.
How it helps
Built for law firm teams
Answer prospective clients in seconds, not hours
Legal leads go to whoever responds first, and most of them arrive after hours or over a weekend. The AI replies instantly on your website, by text, and on Facebook and Instagram, holds a real conversation instead of firing back an auto-reply, and keeps the person engaged until your intake team can pick it up.
Run your intake questionnaire and screen the case
It asks the same four to eight qualifying questions your intake coordinator asks: incident date, jurisdiction, whether counsel is already retained, insurance contact, injury or damages. Answers land structured and in order, so the cases that fit your criteria surface immediately and the ones outside your practice area or statute window stop eating paralegal hours.
Book the consultation and stop the no-shows
A qualified prospect gets offered real open slots and books the consultation inside the same conversation, then gets a confirmation and a reminder they can reply to. Rescheduling by text beats a voicemail nobody returns, which is how firms lose consultations that were already won.
Day to day
What the agent handles
- Reply to website, text, Facebook, and Instagram inquiries in seconds
- Run your practice-area intake questionnaire and capture structured answers
- Screen out matters outside your jurisdiction, practice area, or time limits
- Book, confirm, and reschedule consultations against a real calendar
- Hand every case detail to your intake team with the full transcript
Tap a customer message above. The same AI agent replies on , in your brand's voice.
- Intent
- Action
- CRM
Handed to a human, Maya
She picks up with the full conversation and context carried over. No dead ends, no repeating.
Common questions
Questions from law firm teams
What is a chatbot for a law firm?
A law firm chatbot is an AI assistant that answers prospective clients on your website and messaging channels, runs your intake questionnaire, screens the matter against your criteria, and books consultations. It handles the logistics and qualification work an intake coordinator does, then routes the substance of the matter to a licensed attorney or your intake team.
Can a chatbot do legal intake?
Yes, and intake is the strongest use for one. It captures contact details, incident date, jurisdiction, and whether counsel is already retained, asks the four to eight qualifying questions your practice area needs, and delivers the answers as a structured record with the full transcript. Attorneys still review every matter before the firm accepts it.
Can a chatbot give legal advice?
No, and letting one try is the real risk. Under ABA Formal Opinion 512 and state guidance, a lawyer stays fully responsible for what a client-facing AI says, and a bot dispensing case-specific advice without attorney review can implicate the unauthorized-practice rules. MessageAgent is configured to answer logistical and general practice questions only, and to escalate anything substantive.
Is it ethical for a law firm to use an AI chatbot?
It is, with the right guardrails. Bar guidance is consistent on three points: prospective clients must be told they are talking to an AI, the conversation must not create or imply an attorney-client relationship, and the lawyer supervises the tool the same way they supervise nonlawyer staff. The AI disclosure, the no-advice boundary, and the human handoff are built in rather than bolted on.
How does a law firm chatbot handle confidentiality?
Treat everything a prospective client types as sensitive, because Rule 1.18 protects it even if the firm never takes the case. Keep the transcript inside systems your firm controls, limit who on staff can read it, and run conflict checks before an attorney reviews the details. Configure the AI to collect what intake needs and not to invite unprompted disclosures.
How much does a chatbot for a law firm cost?
Flat plans for a small to mid-size firm generally run $79 to $499 a month depending on channels, conversation volume, and seats. Watch the pricing model more than the sticker: vendors that meter per resolved conversation turn a busy month of ad-driven inquiries into a bill you cannot forecast. MessageAgent is flat, with carrier and Meta message fees passed through at cost.
Put one AI on every channel today
One agent that answers, qualifies, books, and upsells, in one inbox.
Discloses AI · compliant · human handoff built in