Agentforce pricing: Agentforce cost per month, Flex Credits, and all seven ways to buy

It depends which of seven lines you buy. Read on 4 September 2026, Salesforce publishes Foundations at $0, Flex Credits at $500 per 100,000 credits, Conversations at $2 each, an Agentforce User License at $5 per user per month, an Agentforce add-on at $125 per user per month, an Industries add-on at $150, and Agentforce 1 Editions from $550 per user per month. Salesforce own worked examples land between $10 and $1,800 a month.

Salesforce publishes five worked monthly examples on its pricing page and they run from $10 to $1,800. The $10 case is 20 new employees asking 5 knowledge questions each. The $1,800 case is 100 Salesforce users handling 3 cases a day for 20 days. Both use Flex Credits at $0.10 per standard action. Your monthly cost is your action count times $0.10, plus any per-user licenses.

Consumption or per user, and you pick one. Consumption comes in two incompatible flavors: Flex Credits, where you pay $0.005 a credit and a standard action costs 20 credits, or Conversations at $2 flat each. Per-user comes as a $5 user license that still requires Flex Credits, a $125 unmetered add-on, a $150 Industries add-on, or Agentforce 1 Editions from $550 per user per month.

Flex Credits are sold at $500 per 100,000 credits, which is $0.005 per credit. Salesforce prices a standard Agentforce action at 20 credits, so $0.10, and an Agentforce Voice action at 30 credits, so $0.15. Salesforce states credits are fungible across Actions, Prompts, Translations and Voice Actions, so one balance covers all four.

Under the Conversations model, $2 per conversation in the United States, flat, regardless of how many actions the agent performs inside it. Salesforce prices the same unit at 2 euros, 2.80 Australian dollars, 240 yen, 20 Swedish krona and 1.60 pounds. Conversations are described as optimized for external customer-facing agents rather than internal ones.

Divide $2.00 by $0.10 and the answer is 20 actions. Below 20 actions per conversation, Flex Credits cost less; above it, Conversations do. Salesforce publishes five examples using 1, 2, 3, 4 and 5 actions per use case, all far below the line. Model your own action count before choosing, because the two cannot coexist in one org and switching means swapping every SKU.

No. Salesforce answers this directly in its FAQ: Flex Credits and Conversations will not be supported in the same org. You can migrate from Conversations to Flex Credits, but doing so requires swapping all of your existing Agentforce Conversation SKUs, handled through your account executive. Plan the choice as a one-way door rather than a setting.

No. Salesforce states that unused Flex Credits do not roll over into subsequent subscription terms. Anything you pre-purchased and did not consume is gone at renewal. This is the main risk in the Pre-Purchase model, which otherwise gives you the best rate, and it is why an over-optimistic first-year forecast is more expensive than a conservative one.

Nothing punitive. Salesforce says there is no overage penalty: if you exceed your entitlement, your rate is your contracted rate, billed monthly in arrears. It also points buyers to Digital Wallet alerts to see it coming. Because unused credits expire and overages are billed at your normal rate, buying slightly under your forecast is usually the cheaper mistake.

It is unmetered Agentforce usage for employees on Sales, Service and Field Service, bundling the full AI suite plus AI-powered analytics and Prompt Builder. The Industries version is $150. Unmetered removes forecasting risk, but the arithmetic is steep: 100 users cost $12,500 a month, against $1,800 for the same 100 users in Salesforce own metered case-management example.

Agentforce 1 Editions start at $550 per user per month and include the Agentforce add-on plus 2.5 million Flex Credits per org per year. At the published rate of $0.005 a credit, that allowance is worth $12,500, and at 20 credits per standard action it covers 125,000 actions across the whole org for the year, or roughly 342 actions a day.

It is $5 per user per month to deploy Agentforce agents company wide to employees, and its card carries the parenthetical "(Requires Flex Credits)". So it is not a standalone purchase and it is not a substitute for consumption pricing. It grants access; the credits still pay for what those users actually do.

Salesforce Foundations is published at $0 and includes Agentforce Builder, Prompt Builder, Agent Script, Agentforce Coworker and Agentforce Vibes. It is the build-and-try tier rather than a production allowance: the meters start when agents begin taking actions or holding conversations. It is a genuine starting point for a proof of concept without a purchase order.

Three: Pre-Purchase, where you buy usage for the full term upfront at the best rate; Pre-Commit, where you commit to a baseline with no upfront payment and true up at term end if you come in under; and PayGo, with no commitment, billed monthly in arrears. Salesforce marks Pre-Commit "widely available later this year", so it was not generally available as of 4 September 2026.

Flex Credits only. Salesforce states that Flex Credits are available for purchase with the PayGo and Pre-Commit models, and that Conversation-based pricing, the Agentforce add-ons and Agentforce 1 Editions are not. If a no-commitment start matters to you, that requirement decides your metering model before any price comparison does.

Voice actions burn 30 Flex Credits instead of the standard 20, so $0.15 against $0.10, a 50 percent multiplier. Salesforce publishes a worked voice example: 300 calls a month at 4 actions per call is 120 credits per call, 36,000 credits, $180 a month. Voice draws on the same credit balance rather than a separate one.

No, and the distinction matters. Agentforce bills per action or per conversation whether or not the customer issue was solved. Zendesk charges $1.50 per automated resolution and defines it as resolved without escalation to a human; Help Scout charges $0.75 on the same basis. Under those models a failed deflection is free. Under Agentforce, an agent that tries and hands off has still consumed credits.

Salesforce does not publish a separate Agentforce for Service rate card. Service is covered by the same seven lines: consumption via Flex Credits or Conversations, or the $125 per user per month add-on available for Sales, Service and Field Service. Salesforce case-management example, 100 users at 3 cases a day, comes to $1,800 a month on Flex Credits.

Same structure as Service. There is no standalone Sales price list; the $125 per user per month Agentforce add-on covers Sales, Service and Field Service alike, and consumption pricing applies to Sales agents on the same $0.10 per standard action basis. The Industries add-on at $150 applies if you are on an Industries Cloud.

No, and Salesforce says so. All five worked examples carry the footnote that they do not include other costs like Data 360 credits or other consumption services, and the page carries a general note that it is for information purposes only and subject to change. Since grounding agents in your own data is the point of the product, treat every published example as a floor.

The units do not line up, so it depends on your deflection rate. Zendesk charges $1.50 per resolution committed, or $2.00 pay as you go, and only when the AI resolves without escalation. Agentforce charges $0.10 per action regardless of outcome. A three-action conversation costs $0.30 on Agentforce whether it works or not; on Zendesk the same conversation costs $1.50 if it works and nothing if it does not.

Five things. Your modeled actions per conversation, which decides Flex Credits against Conversations. The credit forecast, since unused credits expire. Whether Pre-Commit is available to you yet. What Data 360 and other consumption services will add on top of the examples. And the renewal rate, since the discount on a Pre-Purchase applies to the term you bought, not to the next one.