FAQ
Questions teams ask before they switch
Everything about channels, compliance, pricing, and how the AI hands off to your team.
Will customers know they are talking to a bot?
Yes, that is by design and by law. MessageAgent clearly discloses it is an AI assistant on every channel, and a customer or your agent can hand the conversation to a human at any moment, with full context carried over.
Is this just for WhatsApp, or really every channel?
Really every channel: SMS, WhatsApp, Instagram DM, Facebook Messenger, web chat, and email, all in one inbox. The same AI persona, with shared memory, follows the customer when they switch channels. That is the one-brain difference.
How is this priced? Will I get surprise bills?
Flat, predictable subscription tiers. Unlike tools that charge $0.99 to $2.00 per AI resolution, you know your bill up front. Carrier and Meta message fees (WhatsApp templates, SMS) are passed through at cost with no markup.
Is it compliant with TCPA and WhatsApp rules?
Compliance is built in: prior-express-consent capture and instant STOP and opt-out handling for SMS, WhatsApp opt-in plus managed approved templates for the 24-hour window, and AI disclosure on by default.
Can it actually book appointments and qualify leads, not just answer FAQs?
Yes. It qualifies inbound leads, proposes and books open slots, captures the contact to your CRM, and can upsell relevant add-ons, then escalates to a human when a conversation needs one.
What happens when the AI cannot handle something?
It hands off to a teammate with the full conversation and context, never a dead end. You set the rules for when that happens.
How long does setup take?
Connect your channels, point it at your FAQs, products, booking rules, and tone, and it is answering. Most teams are live the same day.
Why is there no free plan?
MessageAgent is a professional tool for teams that depend on customer conversations. Paid-only keeps response quality high and the platform free of spam and abuse, so your customers get real answers, not a toy bot.
Can I cancel anytime?
Yes, month to month, cancel anytime, no contracts.
Does it replace my team?
No. It handles the repetitive volume 24/7 and escalates the rest, so your people spend time on the conversations that need a human.